Terms of Service

These Terms form a binding agreement between you and Olivly. Please read them carefully.

Last updated: June 4, 2026

These Terms of Service ("Terms") govern your access to and use of olivly.ai and the products and services offered by Olivly AI ("Olivly," "we," "us," or "our") (collectively, the "Service"). By creating an account, joining the waitlist, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Definitions

  • "You" means the individual or entity using the Service.
  • "Content" means any text, emails, profile data, or other material you create, upload, or send through the Service.
  • "Recipient" means a person you choose to contact using the Service.

2. Eligibility

You may use the Service only if you:

  • Are at least 16 years old (or the age of digital consent in your jurisdiction);
  • Have the legal capacity to enter into a binding contract;
  • Are not barred from using the Service under applicable law;
  • Use a real identity and accurate information.

3. Your account

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to protect your credentials. We may suspend or terminate accounts that contain false information or are used in violation of these Terms.

4. The Service

Olivly helps you find business contacts, generate personalized emails using AI, send them from your own connected email account, and track results. Olivly is a productivity tool. We do not guarantee employment, interviews, replies, or any specific outcome.Contact data is sourced from third parties and may be incomplete or inaccurate; you are responsible for verifying it before use.

5. Acceptable Use Policy

You agree that you will NOT use the Service to:

  • Send spam, bulk unsolicited messages, or any communication that violates the U.S. CAN-SPAM Act, Canada's CASL, the EU GDPR/ePrivacy rules, or any other applicable anti-spam or privacy law;
  • Send emails without a legitimate purpose, accurate sender information, or a means for recipients to opt out of further messages from you;
  • Contact recipients who have asked you to stop;
  • Harass, threaten, defame, impersonate, or harm any person;
  • Send unlawful, deceptive, fraudulent, phishing, malware-laden, or sexually explicit content;
  • Scrape, harvest, copy, resell, or redistribute data obtained through the Service;
  • Reverse-engineer, decompile, or attempt to extract our source code or models;
  • Circumvent rate limits, usage limits, security controls, or access restrictions;
  • Use the Service for political campaigning, mass solicitation, or any high-volume outbound program;
  • Exceed 200 emails per day per account, or any limit stated in your plan.

You are solely responsible for the content of every email you send through the Service and for compliance with all laws that apply to your outreach. Olivly is a one-to-one personalized outreach tool, not a bulk email platform. Violations may result in immediate suspension or termination without refund, and we may report unlawful activity to authorities.

6. Your content and license

You retain ownership of your Content. You grant Olivly a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your Content solely to operate and improve the Service and to perform the actions you request (such as sending an email). You represent that you have all rights necessary to grant this license and that your Content does not violate any law or third-party right.

7. AI-generated content

Olivly uses advanced AI to generate email drafts based on your inputs. AI output may be inaccurate, incomplete, or inappropriate. You agree that:

  • You will review and edit AI-generated content before sending;
  • You are solely responsible for the accuracy, legality, and appropriateness of anything you send;
  • Olivly is not liable for AI errors, "hallucinations," or any consequences of content you choose to send.

8. Plans, billing, and payments

8.1 Plans

  • Free — $0/month, limited monthly emails;
  • Pro — $29/month, expanded limits and features;
  • Business — $49/month, higher limits and additional features.

Current pricing and features are shown on our pricing page and may change as described below.

8.2 Auto-renewal and authorization

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You are responsible for keeping your payment information current.

8.3 Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales, use, VAT, or similar taxes.

8.4 Cancellation and refunds

  • You may cancel at any time from your account settings;
  • Cancellation takes effect at the end of the current billing period; you retain access until then;
  • Except where required by law, fees are non-refundable and we do not provide prorated refunds for partial periods;
  • As a courtesy, we will refund your first paid charge in full if you cancel within 7 days of that charge.

8.5 Price changes

We may change pricing with at least 30 days' notice by email. Changes apply to your next billing cycle. Continued use after a price change constitutes acceptance.

8.6 Chargebacks

If you initiate a chargeback or payment dispute that we determine to be invalid, we may suspend your account and recover the disputed amount plus any associated fees.

9. Third-party services

The Service integrates with third parties (e.g., Google/Gmail, Stripe, Clerk, AI providers, Apollo.io, Hunter.io). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and your access to them may change or end at any time.

10. Intellectual property

The Service, including its software, design, logos, trademarks, and content (excluding your Content), is owned by Olivly and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms. You may not copy, modify, distribute, sell, or create derivative works without our written permission.

11. Feedback

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

12. Service availability

We aim for high availability but do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any loss arising from downtime, maintenance, or changes.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately, without notice, if you violate these Terms, engage in fraudulent or abusive behavior, fail to pay, or create risk or legal exposure for us. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination (including Sections 5–7 and 10–18) will survive.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, that contact data will be accurate, that emails will be delivered, opened, or answered, or that you will achieve any particular result. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLIVLY AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Olivly and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Content or any email you send; (c) your violation of these Terms or any law; or (d) your violation of any third-party right, including the privacy or intellectual property rights of any recipient.

17. Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights. Except where prohibited by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration seated in Vancouver, British Columbia, administered under the British Columbia Arbitration Act, rather than in court. To the extent permitted by applicable law, you and Olivly agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any class or representative action. Notwithstanding the above, either party may bring an individual claim in the Civil Resolution Tribunal or small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access claims. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@olivly.ai.

18. Governing law and venue

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Subject to Section 17, the courts located in Vancouver, British Columbia will have exclusive jurisdiction over any dispute, except where your local consumer-protection laws require otherwise.

19. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or third-party service outages.

20. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide notice by email or in-app at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance.

21. General

  • Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Olivly regarding the Service.
  • Severability: if any provision is found unenforceable, the rest remains in effect.
  • No waiver: our failure to enforce a provision is not a waiver of it.
  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Notices: we may provide notices by email or through the Service.

22. Contact